7/19/2013 05:52:00 PM

Quote of the Day: Getting What You Order

"Some people order ceviche and say, 'the scallops are raw. And I will say, 'Yes sir, it's the ceviche.' What can I say?"


Fred Sirieix, manager of London's Galvin at Windows, on how he deals with customer complaints. He offers a few other words of wisdom (aka tips on how not to embarrass yourself) here.

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