6/20/2013 03:46:00 PM

Hotels Beat Airlines in Customer Satisfaction Survey

Photo by Stephen Wedgwood via Flickr
Airlines continue to feel the wrath of frustrated fliers, ranking above only cable and internet customers for low customer satisfaction, USA TODAY reports. Airlines scored an average of 69 out of 100 on the American Customer Satisfaction Index out this week. JetBlue came out on top with a score of 83 followed by Southwest at 81 with United trailing down at 62 points (a full 15 points lower than the US Postal Service to give you some perspective). Fliers were least satisfied with things like seat comfort and in-flight food, beverages and entertainment. The good news for travelers? Hotels fared much better with an average industry score of 77. Marriott held the number one spot followed by Hilton.

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