Quote of the Day: Keith McNally on His Inability to Yell at His Staff

Keith McNally

"It's a coward thing - and I've got it in bucketfuls. It's easier for me to yell at someone if they slap a customer across the face than if they're simply doing a bad job."

-NYC/London restaurateur Keith McNally on why he can't give straightforward critiques to his restaurant staff. [BA Daily]