2/27/2013 11:45:00 AM

Coffee Shop Etiquette: 10 Do's and Don'ts From a Disgruntled Barista


When we decided to dedicate some time to coffee-shop etiquette during this java-themed week, we thought we'd go straight to the source. We found a barista who was ready to sound off about all the customer behavior that drives cafe employees crazy. We granted said barista anonymity since they are still behind the counter pulling espresso shots, but click through the below slide show to see if you're one of the "10-20% of customers" that can apparently use a lesson in manners. Oh, and come on people, are you really going to play your music at cafe without headphones?! Seriously....

11 comments :

  1. And don't pour coffee into the trash.

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    1. I agree with this especially if you have been asked if you would like room for milk and then you tell us no.

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  2. I especially appreciate #10. I always try to thank anyone in the service industry when they bring me something I asked for. I know it's their job, but I really don't understand why this is such a hardship for so many people just to be polite. Are we all really that entitled?

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    1. I agree with "thank you" only up to a point. If you have already paid and been thanked for giving the shop your business, and then a barista brings you your drink at your table, certainly thanking that barista is appropriate. But I really miss the days when it was routine when making any purchase that the person taking your money thanked you for your purchase. You are owed that drink; you paid for it. No thanks is necessary. But you don't owe that shop your business; you could go elsewhere. They should thank you for coming in. Suggestion no. 10 should not be read to imply otherwise.

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  3. #3 says speak up. I say LOWER THE MUSIC SO YOU CAN HEAR ME and maybe wait till I'm closer to the person taking my order instead of yelling out line what "whattayawant"! I don't like yelling back and tend to speak in a normal tone of voice in stores and restaurants.

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    1. Sometimes it is just loud. If there are a lot of customers it doesn't really matter how soft the music really is when there are lots of conversations going the general sounds of the work being done. The music isn't always the issue.

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  4. Recently I was asked for my name for my cup. I stated it, repeated it again when asked, and then when asked again, I spelled it for the person. When my coffee was ready, it was called out as what I ordered (large, non-fat, vanilla latte), not by my name. I thought nothing of it til the person I was with said - Um, did you look at your cup? I turned it around, and it said "B#$%^" (rhymes with witch) instead of my name. My name is not common, but not that unusual, and certainly not difficult when I've spelled it for you.

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  5. All those tips are based on common sense and common courtesy, but unfortunately some people have a deficit of both. Thankfully, rude people are in the minority.

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  6. I wish I can order a drink every 90 minutes. since I am sensitive to caffeine and other non-caffeinated don't live up to par and they don't serve food. Reason why I spend more time at asian teashop versus coffeeshop.

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  7. HEY! CoffeeCon 2013 is May 4th out in Warrenville. This coffee expo is for consumers, ya kno just us regular coffee drinkers.

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