12/11/2012 01:28:00 PM

What's It Like to Work at Matchbox? 7 Staff-Training Secrets

Photo: Lorraine Fitzsimmons
Matchbox, the Chinatown American pizza haven that started out mini-sized and has grown into four mega-restaurants, prides itself on its vibrant, approachable hospitality. We sat down with its management team to find out how it kindles the flame of what it calls “PMA” (positive mental attitude) in its huge staff. Check out the slide show to see them train a front-of-the-house team.

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